A chatbot is a software application designed to simulate human conversation through text or voice interactions. It uses natural language processing (NLP) to understand and respond to user queries.
- Glossary > Letter: C
What does "Chatbot" mean?

Use Cases
Customer Service:
Providing instant responses to customer inquiries on websites.
Personal Assistants:
Assisting with tasks like setting reminders or answering questions (e.g., Siri, Alexa).
E-commerce:
Helping users find products and providing recommendations.

Importance
24/7 Availability:
Provides round-the-clock assistance without human intervention.
Cost Efficiency:
Reduces the need for large customer service teams.
Scalability:
Can handle multiple interactions simultaneously, improving user experience.

Analogies
A chatbot is like a digital concierge in a hotel. Just as a concierge helps guests with their inquiries and tasks, a chatbot assists users with their questions and requests, providing helpful information and services.
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